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Processing

All orders are processed within 2-3 days. Orders are not shipped or delivered on weekends or holidays.

Shipping

Shipping time to United States, United Kingdom, France and Germany:

Express Shipping: This way we will use the fastest shipping method. This shipping time usually takes 6 - 8 days. The total delivery time of this shipping method is 8 - 11 days.

Free Shipping: No shipping costs for this shipping method. This shipping time usually takes 12 - 14 days. The total delivery time of this shipping method is 14 - 17 days.

Shipping is free on orders shipped to Canada and Australia. Total delivery time is 15-18 days.

Shipment confirmation & Delivery: You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 24 hours.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@hedyhouse.com. If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package.

You can always contact us for any return questions at service@hedyhouse.com.