Shipping Policy

We can delivery country is:
United States, Canada, Australia, United Kingdom, France and Germany.
Sorry, we do not ship to other countries other than the above countries.

We employ the services of major, trusted international carriers to ensure your package arrives at your destination fast and securely.
The days mentioned in the shipping policy all are natural days.
We are committed to providing you with the best shipping options. Every day, we deliver to hundreds of customers, meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.

Verification

We will send you a confirmation email once your order is verified. After verification, in principle, the orders will not be canceled during this period, considering the handling process has already started, but we will try our best to communicate with you via email or phone to find a good solution.

Processing

All orders are processed within 2-3 days. Orders are not shipped or delivered on weekends or holidays.

Shipping

Shipping time to United States, United Kingdom, France and Germany:

Express Shipping: This way we will use the fastest shipping method. This shipping time usually takes 6 - 8 days. The total delivery time of this shipping method is 8 - 11 days.

Free Shipping: No shipping costs for this shipping method. This shipping time usually takes 12 - 14 days. The total delivery time of this shipping method is 14 - 17 days.

Shipping is free on orders shipped to Canada and Australia. Total delivery time is 15-18 days.

Shipment confirmation & Delivery: You will receive a Shipment Confirmation email containing tracking numbers once your order has shipped. The tracking number will be active within 24 hours.

Delivery Time Exceeded

If your order is delayed, please contact us via email at service@hedyhouse.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.